Experiencing an issue with an appliance repair or installation completed by Everyday Repair in Toronto or the GTA? We understand that sometimes, despite our best efforts, a problem might resurface or something doesn’t seem quite right after our service. Your satisfaction and peace of mind are our top priorities. That’s why we stand behind our work with a comprehensive warranty on both parts and labor.
This guide is designed to make the process of filing a warranty claim with Everyday Repair as straightforward and stress-free as possible for our valued customers across Toronto and the Greater Toronto Area.
Understanding Your Everyday Repair Service Warranty
When you choose Everyday Repair, you benefit from a warranty that covers the specific repair or installation service we performed.
This warranty assures you that if an issue directly related to our work occurs within the warranty period, we will address it.
For complete details on the duration and specific terms of coverage for your service, please refer to our official Appliance Warranty & Parts Policy page.
This page outlines what is typically covered, the warranty period, and any conditions or exclusions.
Step-by-Step Guide: Filing Your Warranty Claim with Everyday Repair
Follow these simple steps to initiate your warranty claim:
Step 1: Identify and Document the Issue
As soon as you notice a problem that you believe is related to a recent repair or installation by Everyday Repair, observe it carefully.
Note down exactly what is happening, when it started, and how it affects the appliance’s function.
If possible and safe to do so, take clear photos or videos of the issue.
Visual documentation can be very helpful in explaining the problem.
Step 2: Gather Necessary Information
To help us process your claim efficiently, please have the following information ready:
- Your Everyday Repair Invoice Number: This is crucial as it identifies the specific service provided to you. You can find this number on the invoice given to you after the original service was completed.
- Date of the Original Repair or Installation: Knowing the date helps us quickly locate your service record.
- Appliance Details: Provide the type of appliance (e.g., Refrigerator, Washer, Oven), the brand, model number, and serial number. These details help us understand the exact unit we worked on.
- Clear Description of the Current Problem: Explain the issue you are experiencing in detail.
- Your Contact Information: Provide your name, address, phone number, and email address so we can reach you regarding your claim.
Step 3: Contact Everyday Repair
Once you have gathered the necessary information, contact us to file your warranty claim.
You can reach our customer service team through our preferred contact methods for warranty requests, which can typically be found on our website’s contact page or by calling our main service number for Toronto & GTA.
Clearly state that you are contacting us to file a warranty claim and provide the information you gathered in Step 2.
Step 4: What Happens After You File Your Claim
After you contact us, here’s what you can expect:
- Claim Acknowledgment: Our team will acknowledge receipt of your claim and review the information provided against your service record.
- Assessment Scheduling: If the issue appears potentially covered under warranty, we will schedule a visit from one of our insured technicians to assess the appliance. This assessment is necessary to confirm that the problem falls within the scope of the warranty for the original service.
- Warranty Confirmation: The technician will diagnose the problem and confirm if it is directly related to the original repair or installation and covered under the Everyday Repair warranty policy.
Step 5: Resolution – Repair or Further Steps
- Covered Repair: If the assessment confirms the issue is covered by warranty, the necessary repair or adjustment will be completed at no additional cost to you, adhering to the terms of our warranty policy.
- Non-Covered Issue: If the issue is found to be unrelated to the original service, caused by factors outside the warranty scope (e.g., customer misuse, a new unrelated fault), or occurs after the warranty period, the technician will explain this. In such cases, we can provide a separate quote for the required repair if you wish to proceed.
Tips for a Smooth Warranty Claim Experience
- Keep Your Invoice: Store your Everyday Repair invoice or receipt in a safe place. It’s your proof of service and contains vital information needed for a warranty claim.
- Contact Us Promptly: Address the issue as soon as it arises within the warranty period.
- Be Prepared: Have all the required information (invoice number, appliance details, problem description) ready when you contact us.
- Describe Clearly: Provide a specific and accurate description of the problem you’re experiencing.
We Stand Behind Our Work
At Everyday Repair, serving Toronto and the GTA, our reputation is built on trust, integrity, and the quality of our work.
Our warranty policy is a reflection of our confidence in the skills of our insured technicians and the genuine parts we use.
We are committed to ensuring that the repairs and installations we perform provide lasting solutions.
Ready to File a Claim?
If you are experiencing a warrantable issue with a recent Everyday Repair service, don’t hesitate to contact us.
We are here to help you get your appliance back in perfect working order as quickly and efficiently as possible.
Contact Everyday Repair Today to Initiate Your Warranty Claim.
Frequently Asked Questions
- Q: How long does it usually take to process a warranty claim?
A: We aim to process and schedule an assessment for warranty claims as quickly as possible, understanding the importance of functional appliances. The exact timeline can vary based on technician availability and the nature of the issue, but we strive for prompt service, often within 24-48 hours for initial contact and scheduling.
- Q: What if the problem isn’t fixed on the first warranty visit?
A: Our goal is always a complete and lasting repair. If the issue persists after a warranty visit, please contact us again immediately. We are committed to resolving the problem covered under warranty.
- Q: Is the warranty transferable?
A: For details regarding the transferability of our service warranty, please refer to the terms and conditions outlined on our main Appliance Warranty & Parts Policy page.
